Technical 101: Turn it off and back on. You’d be amazed by the amount of people who call technical support without thinking.
For example, I was speaking with one customer recently who called up to say her daughter’s device wasn’t working. The first thing I asked the customer to do was, will you please restart the device? To which she replied, I don’t have the device with me. My thoughts couldn’t be published but I did explain to the customer that we couldn’t possibly fix the problem without running a diagnostic on the device. The customer was unhappy with that answer and wanted to make a complaint. I had to apologise that she hadn’t thought of that.
I can only imagine the world these people live on, they probably drive by a garage and expect the mechanic to run beside their automobile to make running repairs.
The majority of people understand that if you’re having problems with a device, you need the device with you to get it fixed.
I have to admit, common sense is not a flower that blooms in everyone’s garden.
