It doesn’t matter whether you’re talking about an individual or a business, you cannot fix anything you choose to ignore.
If a person knows they have habits that are not good for their health but they choose to do nothing about those habits, their health will continue to suffer. They may claim they’re not able to change; however, in my book, that’s an excuse because I believe everyone has the power to change if they have the right motivation.
The same theory applies to businesses. There may be processes in place that are unsuitable for delivering the service that’s expected from their business. The business is aware of the problems but chooses to do nothing about them, so the business continues to suffer from a poor reputation. If it’s a public service, it will survive. However, if it’s operating in the private sector, its future could be in doubt. “We’ve always done it that way,” is one of the most popular excuses used by businesses. However, that’s just another way of ignoring the problem. This excuse is used by two types of managers. One is incompetent, and the other is not motivated enough to bring about the necessary changes.
I’ll leave you with one final thought.
Survival is the award for both people and businesses who make the necessary changes.
P.S. public services don’t have to worry about their survival, so they’ll never be motivated to provide a better service than the one they provide today.
